Farai Addy, Engagement and Experience Co-ordinator at South West London and St George’s Mental Health NHS Trust
“I’ve been working in the NHS since 2003 in a variety of roles – from working on the wards as a clerk to working in the A&E department. During my career, I’ve become passionate about supporting those facing challenges in their daily lives because of mental ill health, so I’m now working in a mental health trust.
“The most exciting bit about my role as an Experience and Engagement Coordinator is working with online real time feedback platforms and supporting staff to populate their “You Said We Did” boards in service user areas. We aim is to make service improvements based on service user feedback and to resolve any concerns.
“I really enjoy engaging with both service users and staff to improve their experiences. It can be a challenge in making a real difference to the service user experience based on their real time feedback, but I get to work with a lot of caring and dedicated staff across the organisation.
“I have had so many proud moments throughout my career but the most recent was the recognition in our recent CQC ratings. The inspectors noted and recorded our efforts that we continually ensure that are capturing real time feedback through working kiosks on all the inpatient wards.”