Using Social Media to contact us – Our Policy

South West London Health and Care Partnership posts content to Twitter using @SWLNHS. We use this platform to promote new content on the website; encourage public interaction; respond to requests for information by sharing links to answers on our website and share links to other interesting and useful information.

We will monitor Twitter during working hours (Mon-Fri, 9am-5pm). If a direct question is posted and the information to answer your question is not already available on our website we will endeavour to respond as soon as possible (if the requested information is held by the programme). We will not be able to respond to all queries or comments directly, but will respond on our feed or our website to frequently raised issues.

We ask that you ask genuine questions and be respectful in your comments. Anything deemed inappropriate will be removed, this includes:

  • Abusive or personal attacks
  • Material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful or embarrassing to any other entity
  • Third party advertising
  • Chain letters or ‘spam’

We also reserve the right to terminate involvement with users who post such content.

For your safety, never include your phone number, email or postal address or other personal information in a tweet. Remember, your comments are visible to all. If you would prefer to contact us directly, please use the Contact page